CHAIN MENDER®

Treating Customers Fairly

  • IMPORTANT POINT: You will never have to sell your house for less than Market Value (the Market Value of your house is the highest offer your Estate Agent receives after proper marketing for sale when no higher offers have been received resulting in an exchange of contracts).
  • We do not take fees or commissions from third parties.
  • We are impartial and do not recommend or promote any firm of Estate Agents.
  • No company in Albani Group will buy your house (See: Company Information).
  • 1 week after you or your chosen Estate Agents have made an Application you can ask another firm of Estate Agent to submit another Application.
  • IMPORTANT POINT: You will never have to sell your house for less than Market Value (the Market Value of your house is the highest offer your Estate Agent receives after proper marketing for sale when no higher offers have been received resulting in an exchange of contracts).
  • We will return the Administration Fee:
    • If during the Cooling Off Period you ask us to do so.
    • If after our Valuation we do not offer you a Provisional Price™.
    • If we do not sign or send you the Offer Documents to sign offering you a Provisional Price™.
  • You can:
    • Return to your house after taking the Provisional Price™ and retain ownership providing you repay us the Provisional Price™ before your house is sold (you gave us vacant possession). No Charges – No Costs.
    • Rent your house after taking the Provisional Price™ and before it is sold (useful if your new home is not ready). Please Contact Us for details.
  • IMPORTANT POINT: When you receive the Offer Documents signed by us Albani is irrevocably committed to provide the Provisional Price™.
  • Your solicitors can obtain verification from our Legal Department of our financial credentials by quoting your URN (on the top of all correspondence from us).
  • Our Offer Documents and Drawdown Documents (which include a Sale Contract – our Legal Department will add the buyers name – and Transfer for you to sign) are prepared by our Legal Department and are:
    • in a standard form and cannot be altered.
    • accessible on-line and subject to HM Land Registry can be signed electronically.
  • IMPORTANT POINT: It is your solicitors responsibility to provide our Legal Department with confirmation that your house is freehold, has a Land Registry Title Number, Energy Performance Certificate (EPC) and that they are holding a current Sale Contract for the property you want to buy.
  • If your solicitor informs our Legal Department that your house does not have a Land Registry Title Number we will return the Administration Fee.
  • If your house is not freehold, does not have a Land Registry Title Number, does not have an EPC and your solicitors are not able to confirm to our Legal Department that they are holding a current Sale Contract for the property you want to move into you will not be able to take the Provisional Price™.
  • Our Valuation Surveyors are members of the Royal Institute of Chartered Surveyors (RICS).
    • IMPORTANT POINT: Now the government has lifted some coronavirus restrictions our Valuation Surveyors inspecting your property for sale will:
      • Wear a protective mask and gloves
      • Comply with recommended social distancing
      • Follow RICS guidelines
  • You will receive an Undertaking from our Legal Department to send Your Profit Share (if the Sale Price is over Valuation you will receive 80% of the profit i.e. Valuation less Sale Price with no deductions whatsoever) to your solicitors within 5 days from the date contracts are completed on the sale of your house.
  • IMPORTANT POINT: If you take the Provisional Price™ and buy another property before your house is sold (we do not buy your house):
    • HM Revenue & Customs (HMRC) will charge you an Additional Rate of Stamp Duty Land Tax (SDLT) on the second property.
    • In these circumstances our Legal Department will give your solicitors an undertaking that we will pay them the Additional Rate (within 5 days before you complete contracts on the property you want to buy) so you only have to pay the Standard Rate of SDLT on the second property (we will subsequently be able to claim a refund of the Additional Rate from HMRC).
  • Your solicitors can obtain verification from our Legal Department of our financial credentials by quoting your URN (on the top of all correspondence from us).
  • IMPORTANT POINT: Buyers of properties sold by Albani (you have signed a Sale Contact) are protected by a Buyers Anti-guzumping Provision.
  • Although our finance is interest-free we have to show the APR. Please see APR? which explains what this means.
  • IMPORTANT POINT: Regulation
    • Albani Limited is Authorised and Regulated by the Financial Conduct Authority (FCA) Reference No. 457682
    • CHAIN MENDER® is not a regulated loan.
      • Regulated loans are those on a property the “home owner” is living in or going to live in.
      • When you take our finance (CHAIN MENDER® Provisional Price™) your house must be contemporaneously empty and vacant.
  • If you require advice as to whether you should take CHAIN MENDER® you must consult a solicitor or financial adviser (our Legal Department is available at legaldepartment@albani.finance to answer their questions or they can Contact Us).
  • You can decline permission to Albani to share information. Please see our Privacy Policy.
  • Consumers no longer trust the financial system and have an appetite for change (we believe this means full transparency so the Estate Agent pages and all links can be viewed by home owners). See: Application.
  • IMPORTANT POINT: On this website and in all Our Documents “days” mean working days and therefore “weeks” are illustrative (i.e. 1 week = 5 working days).
  • All complaints will be handled personally by the CEO (complaints@albani.finance).