CHAIN MENDER®

Treating Customers Fairly

  • If your Solicitors can delay exchanging contracts for the property you want to move into you do not need CHAIN MENDER®.
  • IMPORTANT POINT: With CHAIN MENDER® you will never have to sell your house for less than Market Value (the Market Value of your house is the highest offer your Estate Agent receives after proper marketing for sale when no higher offers have been received resulting in an exchange of contracts).
  • We will return the Administration Fee:
    • If during the Cooling Off Period you ask us to do so
    • If after our Valuation we do not offer you a Provisional Price™
    • If we do not sign or send you the Offer Documents to sign offering you a Provisional Price™
    • If your solicitor informs our Legal Department that your house does not have a Land Registry Title Number
  • You can:
    • Return to your house after taking the Provisional Price™ and retain ownership providing you repay us the Provisional Price™ before your house is sold (you gave us vacant possession). No Charges – No Costs
    • Rent your house after taking the Provisional Price™ and before it is sold (useful if your new home is not ready). Please Contact Us for details
  • Your solicitors can obtain verification from our Legal Department of our financial credentials by quoting your URN (on the top of all correspondence from us).
  • If you take the Provisional Price™ and buy another property before your house is sold (we do not buy your house):
    • HM Revenue & Customs (HMRC) may charge you an Additional Rate of Stamp Duty Land Tax (SDLT) on the second property.
    • In these circumstances our Legal Department will give your solicitors an undertaking that we will pay them the Additional Rate (within 5 days before you complete contracts on the property you want to buy) so you only have to pay the Standard Rate of SDLT on the second property (we will subsequently be able to claim a refund of the Additional Rate from HMRC).
  • Your solicitors can obtain verification from our Legal Department of our financial credentials by quoting your URN (on the top of all correspondence from us).
  • Although our finance is interest-free we have to show the APR. Please see APR? which explains what this means.
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  • IMPORTANT POINT: On this website and in all Our Documents “days” mean working days and therefore “weeks” are illustrative (i.e. 1 week = 5 working days).