Home » Products » CHAIN FREE® » Treating Customers Fairly

CHAIN FREE®

Treating Customers Fairly

  • Market Value:
    • When you become a member of the Home Owners Plan™ with CHAIN FREE® you will never have to sell your house for less than Market Value.
    • The Market Value of your house is the highest offer your estate agent receives after proper marketing for sale when no higher offers have been received resulting in an exchange of contracts.
  • Home Owners Plan™
    • You can join the Plan at any time up to 10 weeks from the date your house was “Added on” Rightmove for sale.
    • You will be a member of the Plan for 20 weeks from the date you join the Plan (Plan Membership).
    • You join the Plan by signing the Offer Documents (which include the Plan T&Cs).
    • Our finance (Fall Back Price®) will be available on 5 days notice during your 20 week Plan Membership.
    • Joining the Plan does not legally commit you to sell your house or to drawdown (take) the Fall Back Price®.
    • You will only have to sell your house and take the Fall Back Price® when your solicitors send our Legal Department a Drawdown Notice.
  • Plan Membership Fee (1% Fee):
    • 1% Fall Back Price®, minimum £1,980
    • Deducted from Fall Back Price®.
    • For full details see Plan T&Cs para 3 and 4.
  • Cash buyer:
    • You can take our Fall Back Price® in 5 days.
    • If you have said to the seller’s estate agent that you are a “cash buyer up to your Fall Back Price® and are arranging any additional finance required to complete the purchase“ you may be asked to prove that you have the cash to buy the property they are selling (you have no legal commitment to take the Fall Back Price® or to sell your house until your solicitors serve our Legal Department with a Draw Down Notice).
    • You are not required to tell the seller’s agents where your finance is coming from.
    • Ask your solicitor to respond to the seller’s agent.
    • Your solicitors will have reviewed our Documents (including the Plan T&Cs), will know you can quickly take our finance and have (if you have told them) the details of any mortgage offer you have received for the property you want to buy.
  • Application:
    • CHAIN FREE® is only available if your solicitors are not holding a Sale Contract for the property you want to buy.
  • DataSource Valuation:
    • An automated valuation model (AVM) uses a machine-learning algorithm to compare your home against a dataset of other homes to estimate its value.
    • An AVM uses a wide array of publicly-available and user-sourced data, such as property type, size, general location, and comparable property sales with mathematical / statistical modelling to provide an immediate value.
    • Our AVM’s (DataSource Valuations) are provided by Rightmove.
    • When you submit your Application you will receive a free DataSource Valuation of your property for sale.
  • DataSource Valuation vs. RICS Surveyors Valuation:
    • A computer-generated estimate of your house’s value (available at the click of a button) vs. a professional valuation carried out by a chartered surveyor (after viewing your house for sale).
  • Your solicitors:
    • When you have logged-in to Your Home Page you will see a link so your solicitors can view our Valuations, offer of finance and our Offer Documents and Drawdown Documents.
    • We will only ask for their contact details when we send you our Drawdown Documents.
    • It is important that you take advise from your solicitors before signing our Documents.
    • All our Documents can be signed electronically (subject to HM Land Registry conditions).
    • Keep your solicitors advised of any mortgage offer you have received for the property you want to buy.
  • Your Estate Agents:
    • Must be high street estate agents.
    • Estate agent fees are visible and clear.
    • We do not ask your estate agents for their Opinion of Valuation.
    • You or your estate agents can submit an Application.
    • We do not recommend or promote any firm of estate agents and we do not take fees or commissions.
  • Administration Fee:
    • Only payable when you are a member of the Home Owners Plan™ and decide to upgrade from DataSource Valuation to RICS Surveyors Valuation.
    • We will return the Administration Fee if your solicitor informs our Legal Department that your house is not freehold and does not have a Land Registry Title Number.
    • When you join the Home Owners Plan ™ we will refund the Administration Fee when you drawdown (take) our finance (Fall Back Price®).
  • Upgrading from DataSource Valuation to RICS Surveyors Valuation:
    • You can upgrade at any time but no later than 15 days before the end of your 20 week Plan Membership.
  • When you take our finance (Fall Back Price®):
    • Your house must be empty, vacant and mortgage free.
    • You can pay off any outstanding mortgages with the Fall Back Price®.
    • Make sure you have time to find the right mortgage and any additional finance required if you are upsizing (there may be a difference between the Fall Back Price® for the house you are selling and the price of the property you want to buy).
  • You can:
    • Return to your house after taking the Fall Back Price® and retain ownership providing you repay us the Fall Back Price® before your house is sold (you gave us vacant possession). No Charges – No Costs.
    • Rent your house after taking the Fall Back Price® (useful if your next property is not ready) providing your house already complies with the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 and has an Energy Performance Certificate (EPC) rated an E or higher to comply with current legislation.
    • Please Contact Us for details.
  • Regulation
    • Your solicitors can obtain verification from our Legal Department of our financial credentials.
    • Although our finance is interest-free the Consumer Credit Act (CCA) requires us show the APR. Please see APR? which explains what this means.
    • Even though our legal documents say you do not have to pay back the Fall Back Price® the CCA requires us to say that “your home may be repossessed if you do not keep up repayments on a Loan or on any other debt secured on it.”
  • You can decline permission for us to share information:
  • Your Questions: