Call Centre – VAL FREE® Customer Questions

Questions the customer might ask

  1. Why don’t you have Online Q&As?
    • We prefer to answer your questions personally on the telephone.
  2. What is VAL FREE®?
  3. How will VAL FREE® help me if I am selling a CHAIN FREE® house?
    • You will receive an offer from a buyer who can proceed quickly to buy your house and you won’t have to take our finance. See: Benefits
    • Post-coronavirus buyers may prefer to view and buy a vacant and empty property.
  4. What is the advantage to buyers?
    • Buyers won’t have to pay for a valuation as the providers offering VAL FREE® have already approved and accepted the valuation on the house the buyer wants to buy.
    • Buyers will also save a great deal of time as they will have a mortgage offer subject only to status.
  5. Are there any other advantages to buyers?
    • Yes, if you are buying a surveyor-valued house sold by us (the home owner has taken our finance) you can’t be gazumped. See: Buyers Aniti-guzumping Provision.
  6. Do I have to pay your company a commission?
    • No.
  7. Do the VAL FREE® lenders pay you a commission?
    • No.
  8. How much would a normal valuation cost?
    • Costs can vary from £150.
    • Halifax charge £200 (from January 2018).
  9. How long would it normally take to get a valuation?
    • It can take as long as 14 days.
    • With VAL FREE® your buyer has no abortive valuation costs.
  10. Can you advise me if I should have VAL FREE®?
    • The FCA does not permit us to advise you
    • We can only inform you about VAL FREE®.
    • If you need advice you must consult a solicitor or financial adviser.
  11. Adviser questions?