Process

V1
Ref	Customer		Estate Agent
		Timing (Ref)		Timing (Ref)
1	SUBMIT Application
2	Opens Credentials Page for customer to enter their name and password (Customer Credentials) and name of estate agent handling sale with email address (Agent Credentials)	1
3	SUBMITS at Credentials Page
4	Datasource Valuation	3
5	Sent Application Confirmation email with URN	3
6	URN opens Your Home Page (valuations, offers of finance, timings, Offer Documents and Drawdown Documents)
7			SUBMIT Application	2
8			Sent Agent – Fee email
9			SUBMIT at Agent – Fee Confirmation Page
10			Sent Agent – Fee Re-confirmation email	8
11			SUBMIT at Fee Re-confirmation
12			Sent Agent – URN email	10
13			URN opens Your Management Page for each property
14	Pays Administration Fee
15	End of “Cooling off period”
16	Drawdown Notice
17	Revised Drawdown Date
	Panel Managers and Contractors

18	Sent Panel Managers – RICS Alert email			15
19	Sent Contractor – Drawdown Date email			16
20	Sent Contractor – Job Notification email			17

See: Timings